FAQs

Frequently Asked Questions

  • We believe exceptional meals begin with exceptional ingredients. Since 1987, we've crafted premium cooking fats and compound butters using traditional techniques, real cooked flavor bases, and high-butterfat ingredients. No shortcuts. Just honest flavor made the slow way.

  • Our artisan butters make it easy to elevate everyday meals. Finish grilled steaks, melt over seafood, toss with pasta, spread on warm bread, roast vegetables, or stir into sauces for instant gourmet flavor.

  • Absolutely. We slowly cook fresh garlic, shallots, herbs, and truffles into our own flavor bases rather than relying on powdered shortcuts. It's a hands-on process that creates authentic, full-bodied flavor.

  • Yes. After cooking, simply strain the fat through a fine mesh strainer or cheesecloth to remove food particles, then refrigerate it for future meals. It's a traditional kitchen practice that helps reduce waste while preserving flavor.

  • Premium animal fats add rich flavor, create beautiful browning, and stand up to high-heat cooking. They're perfect for searing steaks, roasting vegetables, frying potatoes, grilling, and baking.

  • Higher butterfat creates a creamier texture, richer flavor, and smoother melt. It also carries herbs, garlic, truffles, and other natural ingredients more beautifully than standard butter.

  • Yes. Beef tallow, duck fat, and Wagyu tallow all have naturally high smoke points, making them excellent choices for searing, roasting, pan frying, grilling, and deep frying.

  • You'll find Aux Délices in specialty grocers including Whole Foods, Kroger, The Fresh Market, independent co-ops, and farmers markets, or you can shop our full collection directly online.

  • Choose your products and delivery frequency at checkout, and we'll ship automatically on that schedule. Subscribers save on every order, always get free shipping, and get access to subscription-only products. We'll send a reminder email before each renewal charge so nothing catches you off guard.

  • Anytime. Manage it through your account or email us at whatscooking@auxdelices.com. Just make changes at least 48 hours before your next billing date so they apply to that order. There are no cancellation fees and no minimum number of orders. Once you cancel, subscriber pricing, free shipping, and access to subscription-only products end.

  • Renewal orders that have already been charged and processed can't be cancelled or refunded, so skip or adjust at least 48 hours before your billing date. If a subscription order arrives damaged or incorrect, our damage policy below applies. We'll always give you at least 30 days' notice before a price change affects your subscription.

  • Orders of $75 or more ship free. Orders under $75 ship for a flat $8.95. Subscription orders always ship free.

  • Orders ship within 1 business day via UPS, USPS, or FedEx Ground. Weekend and holiday orders go out the next business day. Most arrive 2–5 business days after shipping, and you'll get tracking by email as soon as yours is on the way.

  • We currently ship within the United States only. We can't ship to PO boxes or APO/FPO addresses.

  • Check with neighbors and your local carrier first. Still missing? Email whatscooking@auxdelices.com and we'll help you file a claim with the carrier.

  • Because our products are food, we can't accept returns on any jars or pouches, opened or unopened, once an order ships. Sale items and gift cards are also final, and we don't offer exchanges. If something's wrong with your order, we'll make it right.

  • Email whatscooking@auxdelices.com within 7 days of delivery with your order number and photos of the product and packaging. There's no need to send anything back. Once your claim is approved, we'll refund your original payment method within 10 business days.

Have More Questions?

Reach out to us if none of the frequently asked questions above answered your question. We're happy to help!

Contact Us