Refund policy

Return and Refund Policy

Because our products are food, we are unable to accept returns once an order has shipped. All sales are final, except as outlined below.

Damages and issues

Please inspect your order upon delivery. If your order arrives damaged or broken, or if you receive the wrong item or an item is missing, contact us at whatscooking@auxdelices.com within 7 days of delivery so we can make it right. Please include your order number and photos of the affected product and packaging. There's no need to send anything back.

Exceptions / non-returnable items

We cannot accept returns on any food products, opened or unopened, including jars and pouches. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

We're unable to offer exchanges. If you received the wrong item, contact us and we'll resolve it as described above.

Subscription orders

This policy also applies to subscription orders. To skip, change, or cancel future deliveries, please see Section 5 (Subscriptions) of our Terms of Service.

Refunds

We will notify you once we've reviewed your claim and let you know whether your refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at whatscooking@auxdelices.com.